episode 763

Signify CDIO Tony Thomas on Co-Innovation & Rethinking Digital Customer Experience

Tony Thomas is the Chief Digital and Information Officer of Signify, the world leader in lighting for professionals and consumers and lighting for the Internet of Things which earns roughly €8 billion annually. Tony has been in the role for about two years and has led a remarkable transformation that includes rethinking customer experience digitally. Prior to his current post at Signify, Tony has been a CIO in India, the US, Japan, and now the Netherlands, across companies like Vodafone, GE, and Nissan. May 01, 2023

763: Tony discusses the remarkable transformation he led at the company focused on rethinking the digital customer experience and fostering an agile culture with a digital mindset. We explore Signify’s five-frontier strategy and how digital plays in each frontier. We also delve into how the company is digitalizing offers, co-innovating with business partners, and refiguring the business from the perspective of the customer. Tony shares his reflections on his career experience and the tech trends on his radar that are shaping the future of lighting.

Also available on YouTube:

"What was an innovation two years ago, is table stakes today."

The World Class IT principles in yellow were the focus of this interview

  • 01 1- People
  • 02 2- Infrastructure
  • 03 3- Project and Portfolio Management
  • 04 4- IT & Business Partnership
  • 05 5- External Partnerships

From strategy to implementation

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