Wells Fargo Head of Technology Tracy Kerrins on AI Virtual Agent & Becoming a Digital-First Company
Tracy Kerrins is the Senior Executive Vice President and Head of Technology for Wells Fargo. She is also a member of the operating committee of the company. Tracy leads a team that's executing an engineering-centric IT strategy to deliver stable, secure, scalable, and innovative services that provide Wells Fargo's global customers 24/7 banking access through branch, digital, ETM, and other channels. Tracy joined Wells Fargo in October of 2019, and prior to that was the Chief Operations and Technology Officer of Interos Capital. She has also held senior leadership roles at Bank of America, Accenture, and PwC. Earlier this year, Tracy was honored as the 2023 Women in Business Award winner by the Charlotte Business Journal. July 10, 2023783: Tracy joins the broadcast to discuss the company’s efforts in becoming digital-first and the new technology and innovations she is helping to drive. She highlights the introduction of Fargo, the company’s first customer-facing AI virtual assistant, and dives into the broader use of artificial intelligence to improve customer service and experiences. Tracy also emphasizes the criticality of data and the organization’s cloud strategy as well as the importance of empowering employees and creating a positive culture of collaboration. Finally, she looks ahead at other trends in technology and reflects on the keys to her career success.
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"We're super excited because we just got to 100% consumer rollout of our new virtual agent Fargo that runs on our mobile app."The World Class IT principles in yellow were the focus of this interview
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