783: Tracy joins the broadcast to discuss the company’s efforts in becoming digital-first and the new technology and innovations she is helping to drive. She highlights the introduction of Fargo, the company’s first customer-facing AI virtual assistant, and dives into the broader use of artificial intelligence to improve customer service and experiences. Tracy also emphasizes the criticality of data and the organization’s cloud strategy as well as the importance of empowering employees and creating a positive culture of collaboration. Finally, she looks ahead at other trends in technology and reflects on the keys to her career success.
Podcast: Play in new window | Download
Subscribe: Apple Podcasts | Spotify | Amazon Music | Android | Podcast Index | Deezer | Youtube Music | RSS | More
“"We're super excited because we just got to 100% consumer rollout of our new virtual agent Fargo that runs on our mobile app.""