699: Vinod and Susan cover the topic of Data & Analytics as a Source of Resilience and Growth. Susan explains the role data & analytics play in delivering predictability and stability as a part of Boeing’s overall strategy, how she trains her team in the skills needed to achieve that, and why data is integral to a company’s culture and telling its story. Vinod describes how data & analytics impact the customer experience at Sam’s Club, how he is making Sam’s Club into an AI-enabled digital enterprise, and how he is democratizing that data across his business.
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This episode is sponsored by Cisco.