614: Carhartt’s John Hill joins Peter High in a discussion on digital agility and the digital transformation of Carhartt. John provides an overview of Carhartt’s business, his purview as Chief Digital and Information Officer, and the role of digital and sources of innovation at the company. He details what he sees as the keys to successful change management as a part of the digitization effort of the company and how data and analytics have impacted business outcomes. John also describes his field of study in his pursuit of a doctorate degree in Business Administration and the research he has done on organizational constructs and how they drive a firm’s ability to create digital capabilities. Finally, he talks about the hindrances he faced during the digital transformation and looks ahead at the tech trends that could impact Carhartt’s business.

Also available on YouTube:

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This episode is sponsored by Transmit Security.

599: In this interview, Dean Del Vecchio; Executive Vice President, Chief Information Officer, and Chief of Operations at Guardian Life; focuses on the expansion of the CIO role in company innovation, customer experience, and infrastructure modernization. Dean provides an overview of his responsibilities as CIO and Chief of Operations and how his responsibilities have expanded over the course of his career. He discusses the company’s Guardian on the Go Strategy as it relates to enabling employees for successful remote work and the future of remote and hybrid work environments. He gives his perspective on how remote work leveled the playing field for employees and how this might work in a hybrid work environment. Additionally, Dean talks about how culture plays a critical role in innovation and how to develop and upskill talent to foster innovation, and areas where innovation is crucial including the evolving customer digital experience. Finally, he shares how his team looks at modernizing the company’s IT Infrastructure, how ecosystems can benefit efforts in innovation, as well as trends in technology he has his eye on, among other topics.

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This episode is sponsored by Quickbase.

595: In this interview, Colleen Berube, Chief Information Officer and SVP of Operations at Zendesk, focuses on the customer and employee experiences. Colleen describes how tech, data, and process help to scale the business and provides insight into how she balances adding processes without adding unneeded bureaucracy. We discuss the role her team plays in enhancing the customer experience, how the customer and employee experiences are connected with one another, and how COVID has changed the way companies think about the overall idea of “experience.” Finally, Colleen shares her perspective on the state of women in technology leadership positions and trends in technology she looks forward to.

Also available on YouTube:

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This episode is sponsored by Zoho.

583: Chris Bedi, Chief Information Officer of ServiceNow, focuses on the topic of digital transformations within companies and steps organizations have taken to foster resilience during the pandemic. Chris shares his perspective on how companies are doubling down on digital transformations, how AI is being used to improve the employee and customer experience, and how virtual agents are augmenting reality to assist remote employees in areas where they would have normally asked co-workers in person. Additionally, he talks about the future of app development, its minimum requirements, integrating AI into the development, and leveraging the growth of low-code/no-code to encourage citizen app developers. Finally, he touches on the topic of structuring the IT team to equip non-IT team members to think about machine learning and take advantage of new evolutions in technology among other topics.

 

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579: In this interview, Michael Taylor, Chief Technology Officer of World Wide Technology, focuses on how the company sees the future of digital and technology. He explains how he views the dot com bubble as the advent of the impact that technology could have on business and why a culture that encourages furthering innovation is crucial during a time of uncertainty. Michael talks about the strategic role he plays as CTO and how his focus is as he describes moving from “the art of the possible to the art of the probable.” He provides a few key themes of WWT’s Technology Strategy connecting technology to business outcomes, digital to physical worlds, and strategy to delivery. Additionally, Michael stresses the importance of engaging with employees during difficult and uncertain times as well as how the expansion of remote work and introduction of hybrid working models lead to more flexibility and invite the opportunity to attract a more diverse talent pool. Finally, he describes how he divides his time among his team, his customers, and his ecosystem to see from different lenses how organizations are thinking about disruption and taking advantage of emerging trends in technology.

 

Also available on YouTube:

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This episode is sponsored by Zoho.

 

 

576: In this interview, Dave gives his perspective on the similarities and differences between the CIO and CDO roles and the way they relate to driving business transformations. In this combined role, he explains the importance of cultivating great relationships with business partners, prioritizing high-value drivers, and learning to be agile in adapting to the rapidly changing technology landscape. Within Merck, Dave speaks to the insights arising from the company’s transition from a project-focused to product-focused model, the advantages from its investment in cloud technology, and the use of data analytics and AI/ML to make decisions and assess risks. Finally, we discuss the risk of companies losing focus and falling into “tech for tech’s sake”, learnings from the pandemic, and industry trends towards quantum computing.

 

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This episode is sponsored by Tanium.

575: In this interview, Scott discusses Wyndham’s investments in the cloud and various platforms, how the company leverages them to meet the needs of various constituent groups, and how the insights his team draws from them help drive the broader business strategy. Scott also explains the technology implications behind Wyndham’s spin-off, the acquisition of La Quinta, the pandemic, and how the company managed and changed at such a rapid pace throughout these major points in his career. Finally, we discuss what the future looks like for the hospitality industry and some of the trends he sees coming out of the pandemic.

 

Also available on YouTube:

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This episode is sponsored by Tanium.

497: Cushman & Wakefield CIO & CDO Adam Stanley discusses 

  • Adam’s view on working from home
  • Why Adam moved from Chicago to Austin
  • Adam’s belief that technology cannot replicate the full in person work experience
  • Adam’s advice for those looking to make a positive change in social justice
  • Why every board of a Fortune 500 company needs to demand a quarterly diversity report
  • Some of the recruiting tools that are looking to take away subconscious bias out of recruiting
  • Adam’s advice for CIOs looking to join boards
  • Adam’s interest in technologies that positively impact the environment
  • How the pace of technological change is faster today than ever before

Among a variety of other topics.

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This episode is sponsored by Zoho and Sykes

460: Syngenta Group chief information and digital officer Greg Meyers asserts that we are now heading into the third wave of technology change, which he believes can help reverse some of the effects that we have seen with climate change. Agriculture is responsible for about one third of the world’s greenhouse gas emissions, and it consumes about 70 percent of the world’s freshwater supply, which is 30 percent more than we can naturally replenish. This third wave entails bringing computer and data science to the farms to try to find these breakthroughs that allow farmers to continue to increase food production as the world population grows in a way that is more regenerative, keeps more carbon in the soils, and allows us to conserve more water. We also discuss the extreme difference between different market segments that the company operates in, the talent landscape in Switzerland, the evolution of IT going from trying to get IT on the agenda of management teams to extreme excitement around the function, among other topics.

451: Dow CIO and CDO Melanie Kalmar recaps the merger with DuPont, subsequent executive shuffle, and ultimately the spinoff that resulted in Dow and two other publicly traded companies, Corteva and Dupont. The new Dow is a material science company that heavily invests in research and development and collaborating with customers to drive innovation. She notes that mergers present an opportunity to invest in future capabilities, and that Dow invested heavily in its digital transformation. We also discuss the expansion of her role to include the CDO title, the three anchors of Dow’s digital and IT strategy, her interest in artificial intelligence and Dow’s artificial intelligence competency center, and a variety of other topics.