862: Tomorrow’s banking will be unrecognizable to past generations, driven by rapid technological and digital advances in the financial services industry. In this episode of Technovation, Ather Williams III, the Senior EVP and Head of Strategy, Digital, Innovation & Enterprise Payments at Wells Fargo, returns to the broadcast to discuss the progress being made towards providing a comprehensive digital customer experience and the exciting innovations he is driving which leverage the latest tools in artificial intelligence (AI). Ather shares the recent expansion of his role to include the head of enterprise payments and the organizational rationale behind it. He delves into the strategic focus on delivering seamless digital experiences through new digital platforms highlighting initiatives such as the development of Vantage, the bank’s new digital banking platform; the adoption of Fargo, the digital assistant powered by AI; and the deployment of LifeSync, the digital financial advice and planning tool. The conversation also covers Ather’s three major predictions for the future of banking, the company’s strategic approach to digital transformation, and the anticipation of significant generational wealth transfers. Finally, Ather shares insights into his career success, emphasizing the importance of being data-driven, staying customer-focused, and fostering a curious mentality.
Also available on YouTube:
_____________________________________
This episode is sponsored by Nile.
Podcast: Play in new window | Download
Subscribe: Apple Podcasts | Spotify | RSS | More
839: The healthcare industry is constantly evolving and finding uses for new and emerging technologies. Zeeshan Tariq, CIO at Zimmer Biomet, shares his experience exploring the use cases of AI in this latest episode and explains his metrics-based approach to driving that transformation internally. Zeeshan describes the company’s transition from purely medical devices to a full healthcare solutions provider and what new operating models came along with that transition. He details the company’s adoption of KPIs for every facet of performance and why it has led to immense success in benchmarking over the last few years. Zeeshan also discusses the value of artificial intelligence, the advantages of collaborating with strategic partners, and the challenges of collaborating with a global team. Finally, Zeeshan looks ahead at the trends in emerging technologies that are on his radar and the advice he has for those early in their careers.
Also available on YouTube:
Podcast: Play in new window | Download
Subscribe: Apple Podcasts | Spotify | RSS | More
838: There’s no shame in being called a “geek”. In fact, according to Andrew McAfee, it’s actually a compliment. In this episode, Andrew, co-founder of MIT’s Initiative on the Digital Economy, shares insight into the research he’s conducted while writing his latest book “The Geek Way”. He explains the ‘Four Norms’ of geeks; science, ownership, speed, & openness; and how companies can foster and navigate a culture that follows ‘the geek way’. Andrew discusses what it means to adopt Agile, how to leverage Agile practices to accelerate the pace of innovation, and why companies often get trapped in planning-heavy processes. Finally, Andrew looks back on his career and the learnings he has drawn from his writing process.
Also available on YouTube:
Podcast: Play in new window | Download
Subscribe: Apple Podcasts | Spotify | RSS | More
821: The topic of generative AI needs no introduction, however, that doesn’t mean that it is easy to move fast on the journey towards developing and scaling it within an organization. On a panel from our September Metis Strategy Digital Symposium, Salumeh Companieh, Chief Digital & Information Officer of Cushman & Wakefield, and Dak Liyanearachchi, Head of Data &
Technology at NRG Energy, speak about their approaches to AI and how they prepared their organizations to leverage it effectively. Both executives share the challenges they face in educating their teams, tackling practical problems with AI adoption, and prioritizing the use cases to experiment. They also discuss how it is shaping their respective industries, the what opportunities it presents, and how they balance innovation and risk management.
Also available on YouTube:
_____________________________________
This episode is sponsored by Cisco’s Panoptica.
Podcast: Play in new window | Download
Subscribe: Apple Podcasts | Spotify | RSS | More
820: Client-centricity is the key to delivering an excellent digital experience, and TIAA looks to take that a step further. In this episode, we’re joined by Jessica Austin Barker, Chief Digital and Client Experience Officer at TIAA where she explains how she is pivoting the culture of her team towards ‘customer obsession’ to deliver a ‘digital-first client experience’. Jessica shares her early career experience in customer experience and how it has informed her perspective in her current role. She talks about the art of designing products that simplify complexity for the customer, the critical role analytics plays in the client experience, and the future skills shaping talent development in Jessica’s team. Jessica also describes the collaboration she engages in to leverage broader expertise, the metrics she uses to measure quantitative progress toward customer satisfaction, and the importance of retaining the empathy component to customer interactions. Finally, Jessica shares the trends she is seeing in customer experience and the key difference-makers she has noted across her career.
Also available on YouTube:
_____________________________________
This episode is sponsored by Cisco’s Panoptica.
Podcast: Play in new window | Download
Subscribe: Apple Podcasts | Spotify | RSS | More
814: Rajan and Sesh joined us on a panel at our most recent Metis Strategy Digital Symposium to discuss the topic of data and AI strategy as enterprise change agents. Rajan shares insights about Intuit’s AI platform, how it drives new customer experiences, and its use in running and scaling business operations within the company. Sesh describes the main components of Western Digital’s AI strategy, his perspective on the change management part of the equation, and the importance of risk management and data governance. Finally, both executives talk about how they approach the adoption of AI and the most critical elements to keep in mind throughout the implementation process.
Also available on YouTube:
Podcast: Play in new window | Download
Subscribe: Apple Podcasts | Spotify | RSS | More
576: In this interview, Dave gives his perspective on the similarities and differences between the CIO and CDO roles and the way they relate to driving business transformations. In this combined role, he explains the importance of cultivating great relationships with business partners, prioritizing high-value drivers, and learning to be agile in adapting to the rapidly changing technology landscape. Within Merck, Dave speaks to the insights arising from the company’s transition from a project-focused to product-focused model, the advantages from its investment in cloud technology, and the use of data analytics and AI/ML to make decisions and assess risks. Finally, we discuss the risk of companies losing focus and falling into “tech for tech’s sake”, learnings from the pandemic, and industry trends towards quantum computing.
Also available on YouTube:
_____________________________________
This episode is sponsored by Tanium.
Podcast: Play in new window | Download
Subscribe: Apple Podcasts | Spotify | RSS | More
476: Unqork CEO Gary Hoberman discusses:
- An overview of no code
- Why Gary left the CIO rank
- Why the metrics that gauge success or lack thereof for IT departments are flawed
- How companies need to reward their technologists based on the value they achieve, rather than being on time and on budget
- Why Gary believes that you can always improve a big company,
- Advice Gary has for others looking to leave large companies and start their own
- Some of the groundbreaking things Unqork has done with large enterprises
Among a variety of other topics.
_________________________________________
This episode is sponsored by Zoho.
Podcast: Play in new window | Download
Subscribe: Apple Podcasts | Spotify | RSS | More
In this interview, we discuss
- Scott’s purview as CTO
- Tyson’s digital transformation and data strategy
- How many companies are shifting from a reporting mindset to a predictive mindset
- How COVID-19 has changed the way in which we work
- The new normal that will be created by COVID-19
- Scott’s advice to CIOs who have ambitions to join a board
- Scott’s take on big data
_________________________________________
This episode is sponsored by Zoho.
Podcast: Play in new window | Download
Subscribe: Apple Podcasts | Spotify | RSS | More
In this interview, we discuss
- Insight from Mik’s book, Project to Product
- The IT productivity discrepancies between digitally native organizations and legacy enterprises
- The economic impact of technological revolutions,
- The value of product orientation over project orientation
- Why IT must measure the value they create and not simply if they deliver on time and on budget
- The importance and shortcomings of traditional project management
- What legacy enterprises can learn from both startups and tech giants
- Among other topics
Podcast: Play in new window | Download
Subscribe: Apple Podcasts | Spotify | RSS | More