Case studies
Enterprise Architecture Strategy
By Peter High
Performance Management
Global Travel Company
Situation
A global travel company's sales channel metrics were being collected and reported in a disparate fashion, resulting in low performance visibility and barriers to collaboration
Approach
Metis Strategy identified, visualized, and created reporting mechanisms for critical key performance indicators across all sales channels
Outcome
The client obtained a holistic view of key performance metrics across all sales channels via standardized performance review processes and documentationSituation
A senior leader at a global travel company realized that internal and external KPIs for various sales channels (e.g. customer & employee metrics) were being collected and reported in silos. The client wished to increase visibility of critical KPIs and use them to improve cross-channel collaboration. The company called on Metis Strategy to help develop a standardized approach to collecting and reporting KPIs across the entire sales channel organization.
Metis Strategy set out to establish a straightforward and repeatable process to collect, consolidate, and report on critical KPIs for all sales channels.
- Defined critical internal and external KPIs for each sales channel through discussions with key stakeholders
- Identified appropriate data sources and owners for KPIs, designed appropriate visualizations for those KPIs, and established schedules for ongoing data collection
- Developed a report showing critical KPIs across the organization for review and discussion by senior channel leaders
- Facilitated the data collection, visualization, reporting, and review process on a bi-weekly basis
Outcome
Establishing a standardized approach to KPI collection and reporting provided the client with greater visibility and transparency into the sales channel organization’s overall performance. Metis Strategy’s performance review process also positioned senior leadership to harness collective insights from critical KPIs, troubleshoot issues faster, and more frequently raise opportunities for cross-channel collaboration.
