A senior leader at a global travel company realized that internal and external KPIs for various sales channels (e.g. customer & employee metrics) were being collected and reported in silos. The client wished to increase visibility of critical KPIs and use them to improve cross-channel collaboration. The company called on Metis Strategy to help develop a standardized approach to collecting and reporting KPIs across the entire sales channel organization.
Metis Strategy set out to establish a straightforward and repeatable process to collect, consolidate, and report on critical KPIs for all sales channels.
Establishing a standardized approach to KPI collection and reporting provided the client with greater visibility and transparency into the sales channel organization’s overall performance. Metis Strategy’s performance review process also positioned senior leadership to harness collective insights from critical KPIs, troubleshoot issues faster, and more frequently raise opportunities for cross-channel collaboration.