529: FINRA SVP & CIO Steve Randich dives into several of the book’s themes, including Process, Technology, and Ecosystems. Steve discusses some of the sweeping changes he has made across his career, such as how he has inverted FINRA’s entire IT organization to be platform-oriented. Steve also shares best practices related to cloud computing based on the journeys he has led at NASDAQ and FINRA, his perspective on IT’s role in the business, among a variety of other topics.

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527: Synchrony Financial Chief Information Officer Carol Juel discusses 

• Two strategic decisions IT made to rebuild its technology at the outset of Synchrony 
• Carol’s talent strategy, including why she looked for individuals who wanted to stay beyond the Synchrony’s IPO and were willing to learn
• How health and safety has become a requirement of digital transformations
• The company’s three pronged AI approach around machine learning, intelligent virtual assistants, and RPA
• How the company uses machine learning models to better understand and detect fraud sooner
• The COVID-19 pandemic, including three steps the company took that helped it move quickly once the pandemic struck
• The massive technology transformation the company undertook to get its associates home in March
• Steps Carol and the company have taken to support its employees throughout the pandemic, including launching a virtual summer camp and an after school program to help Synchrony parents and kids

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518: BECU credit union executive vice president and chief information officer Fumbi Chima discusses

• Her career path as a woman of color
• The legacy she wants to leave
• The value Fumbi gained growing up and living in many continents of the world
• How Fumbi brings her whole self to each role she has taken on 
• Why organizations have no choice but to change following the pandemic
• Why companies need technologists on their boards if they are going to survive over the next five to ten years
• A bit about the technologist’s role on boards
• How being on a board helps Fumbi in her day job

Among a variety of other topics.

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517: Wells Fargo Head of Technology Saul Van Beurden discusses

• The defensive and offensive roles the technology team runs
• The company’s Six S strategy, which stands for skills, secure, stable, scale, speed, and satisfaction
• Wells Fargo’s three pillared innovation strategy
• Saul’s view on quantum computing
• The natural partnership between big banks and Fintechs
• Wells Fargo’s response to the pandemic
• Some of the indelible marks Saul believes will and won’t remain once we return to normal
• Why we need to be careful that we are using AI ethically
• Saul’s lessons for effective cross-cultural communication

Among a variety of other topics.

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499: PayPal SVP & CTO Sri Shivananda discusses

• His purview as CTO and the three main priorities in the role
• Aspects of the COVID-19 pandemic, such as 
  • PayPal’s response
  • How the company has seen significant growth throughout it
  • How it has resulted in an acceleration of digital payments
• Sri’s experience serving on the board of a public company
• Why Sri believes payments as a known activity will begin to disappear

Among a variety of other topics.

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498: Zoetis EVP Chief Information and Digital Officer Wafaa Mamilli and former TD Ameritrade CIO Vijay Sankaran discuss  

• How focusing on the customer experience and leading with digital and analytics is serving Zoetis well 
• The steps Zoetis takes to position its customer at the center of the universe
• How T.D Ameritrade uses analytics and AI to enhance the customer experience 
• The Voice of the Customer Analytics capability it has created to help with the added digital pressures on the business 
• How T.D Ameritrade has used AI for personalization
• How COVID and low interest rates have caused more and more investors to explore the stock market
• How the culture of innovation at T.D Ameritrade has allowed it to bring new ideas to market extremely quickly

Among a variety of other topics.

This episode was recorded live at the 2020 Metis Strategy Digital Symposium.

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496: Goldman Sachs Co CIO George Lee and Yum! Brands Chief Digital and Technology Officer Clay Johnson discuss

• Goldman Sachs’ strategic decisions around technology, including how it is building new businesses that are adjacent to its historical core businesses
• How Goldman is building the digital consumer bank of the future, and the transaction banking business it is building
• Clay’s view on the importance of having a fail-fast model, especially in the days of COVID
• The pivot Yum! Brands has made since COVID
• Clay and George’s view on the customer experience, including how 
  • Customers have come to expect the Amazon experience everywhere 
  • The importance of the business product and the tech product working together to create a seamless journey for the customer
• How the lines between the business and IT are eroding, including how 
  • Agile and DevOps are beginning to move into the business
  • Why the people capable of leading businesses are oftentimes engineers

Among a variety of other topics.

This episode was recorded live at the 2020 Metis Strategy Digital Symposium.

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495: ADP Corporate Vice President and Chief Product and Technology Officer Don Weinstein

• ADP’s history as one of the earliest cloud companies
• Why the company has shifted from embracing the private cloud to the public cloud. 
• The innovation labs the company has created
• How the larger ADP organization draws new practices from the innovation labs
• Why one of the hardest challenges that any organization has is not identifying new ideas that have promise, but cancelling the ones that do not show value.
• How a partial reopening of offices could negatively impact productivity and agile methodologies
• Some of ADP’s efforts around diversity and inclusion
• How artificial intelligence algorithms can actually reinforce historical bias

Among a variety of other topics.

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492: Fiserv SVP & CIO Keith Fulton and Subway CIO Mike Macrie discuss

• Both company’s reactions to the COVID-19 pandemic, including how Fiserv’s digital agenda was impacted by COVID
• How the pandemic forced Fiserv to react at a speed significantly faster than before
• How Subway franchises innovated and solved problems to keep their businesses sustainable throughout
• Why Subway is looking to react to the current marketplace rather than try to predict it
• The permanent changes that will result from COVID-19, such as the digital transformation we are seeing in the office

Among a variety of other topics.

This episode was recorded live at the 2020 Metis Strategy Digital Symposium.

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490: Fannie Mae Kimberly Johnson COO discusses 

• How the COVID-19 pandemic has brought out more empathy in people
• Her take on the renewed focus on social injustice in our society 
• The role technology can play to help foster change
• How the concept of anti-racism is gaining traction 
• The importance of having a diverse slate of mentors and mentees
• Some of the groups Kimberly admires, including ITSMF, INROADS, and Year Up

Among a variety of other topics.

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