485: Ally Chief Information Data and Digital Officer Sathish Muthukrishnan discusses
Among a variety of other topics.
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481: Marstercard President of Operations & Technology Ed McLaughlin discusses
475: Commonwealth Bank of Australia CIO Pascal Boillat discusses:
458: TD Ameritrade CIO Vijay Sankaran discusses how TD Ameritrade approaches innovation. The company looks to apply a systematic design thinking process to innovation and seeks to understand the problem it is trying to solve. It then determines what the internal or external consumers pain points are , apply a disciplined discovery approach to understanding those pain points, experiment with what the best possible solution is for that pain point, and then experiment through a set of tests, develop a minimum viable product, and generate feedback to cultivate a solution that best addresses those pain points for the consumer. We also discuss the Discotech incubator, how Vijay used his experiences at a complex organization such as Ford to be successful in his new post at TD Ameritrade, how the company uses artificial intelligence, among other topics.
445: In this interview, Shri shares the details and challenges of his new position, his mission to fundamentally democratize analytics and AI, his objective to create a team of people from diverse knowledge backgrounds, and his predictions for the future of the analytics and AI space. We also discuss solutions to the growing demand for data science talent and how Experian is working to attract talent to achieve their goals.
In this interview, Metis Strategy Central Region Office Head Mike Bertha interviews Art Hu, Atticus Tysen, and Srini Koushik, the CIOs of Lenovo, Intuit, and Magellan Health respectively who have pioneered the shift from a project orientation to product orientation. These CIOs share the challenges they have encountered during their transitions, such as finding product managers with the necessary skills and how to manage traditional perceptions of IT through culture changes. They also discuss the limits of product-based IT in specific situations where there are static goals, among other topics.
437: In this interview, Adrian Gore discusses why and how he founded Discovery in South Africa in 1992. As the country was going through dramatic changes, Adrian saw an opportunity in the health insurance market as there was a shortage of doctors, extreme inequality, and a dramatic rate of medical inflation. Adrian set his company apart by using concepts of behavioral economics and incentives to create Discovery’s unique business model. Since then, Adrian reaped the advantages of being years ahead in behavioral data collection and has grown his organization beyond health insurance to life insurance and behavioral banking. We also discuss how Discovery went beyond South Africa and into other countries through strategic partnerships starting with expansion into the UK. Beyond that, Adrian shares his outlook and hope for the South African market.
In this episode, former Express Scripts COO Neal Sample and Mastercard President of Operations and Technology Ed McLaughlin offer a point/counterpoint on blockchain. Neal argues that there is no use case for which blockchain is an optimal solution, and that no matter the problem an enterprise is trying to solve, a better technology likely already exists. In many cases, he says, executives often look to blockchain because of the hype more than anything. Ed agrees that enthusiasm runs amok when people use blockchain to get funded or just to use it. However, Ed considers himself a highly skeptical and jaded enthusiast, and argues that blockchain can be useful, especially when dealing with trust across enterprise boundaries.
413: Discovery Bank CEO Barry Hore explains how Discovery Bank looks into behavior to improve people’s financial and overall health. South Africa faces extremely high levels of credit indebtedness, more people have loans than jobs, the country has one of the lowest savings rates in the world, and people are not well prepared for retirement. Barry claims that by improving these behaviors, the bank can help South Africans become financially healthier, and he cites that helping people change their behaviors will improve their physical health and society as a whole. We also discuss how Discovery Bank taps into South Africa’s talent ecosystem, how Discovery Bank is looking to scale its client base smoothly, the specific programs that Discovery Bank uses to incentivize its customers to be healthier, among other topics.
377: Last year, Equifax experienced one of the most devastating security breaches ever, which exposed the private information of 143 million individuals. In this interview, Bryson, who joined the firm after the breach, explains the company’s response and its goals to rebuild customer’s trust through security and compliance work, to build a sustainable future, and to constantly invest in new technologies. We also discuss Bryson’s take on blockchain and the cloud, how Equifax invests in artificial intelligence, his approach to obtaining the best talent, among other topics.
Bryson is the Chief Technology Officer of Equifax, one of the largest credit agencies in the world. As CTO, Bryson focuses on unifying all of Equifax’s technology teams around a common philosophy, a technology-driven culture, and a common architecture to accelerate product development. Before joining Equifax, Bryson was the CTO of IBM Watson and IBM Cloud. Bryson joined IBM when it acquired The Weather Company, where he was CTO and CIO.
