717: Mario discusses his journey from CIO to CEO and his vision for the future of the business. He begins with his initial reflections on his transition to the CEO role and explains what helped him rise to the position. He gives an overview of how XPO was founded and the different verticals and spin-offs that have been a part of the company’s history, including the Less-Than-Truckload vertical he served as President for before his promotion. Mario describes the skillsets on his team, lessons from the company’s many successful M&A integrations, and how he fosters a culture of innovation. Finally, Mario speaks about the tech trends in data that are on his radar for the future of XPO and looks back at the keys to his career success.
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682: In this interview, Rahul discusses his transformation efforts to modernize the 160-year-old railroad. Rahul covers his purview as CIO, what it means to be a tech executive at a railway company, and the internal operational lens of his purview. He also reflects on his experience in B2C functions and how they have informed his B2B role at Union Pacific. Rahul also describes what he means by transforming Union Pacific into a platform company, creating a high-performing culture through recruitment and DE&I, and why he has chosen to rebrand IT at the company. Finally, Rahul looks ahead at trends in technology that he is keeping abreast of and clues us in to the keys to his career success.
668: In this interview, Maya covers the company’s mission of “delivering value faster” to customers and leveraging technology to improve the customer experience. She begins by reflecting on the challenges American has faced during the COVID-19 Pandemic, the new sources of innovation that arose during the time, and how the next generation strategic initiatives that began at the company prior to the pandemic became a major source of resilience. Maya also discusses how technology is being leveraged to improve customer and employee experiences, how her experience as President of AAdvantage Loyalty Program influenced how she views the customer experience, and how her long tenure as CIO has opened up a world of opportunities. Finally, she talks about her personal and professional growth as a woman in technology, the trends she is excited to see in customer experience design, and the keys to her continued success.
654: Charu and Sanjib discuss the topic of creating a world-class digital customer experience. Charu shares how Alaska Airlines is tackling the innovation cycle and Sanjib shares how Ingram Micro makes this innovation cycle a core ethos of the organization. Sanjib also covers the four ways he is approaching innovation and using that to drive scale. Finally, Charu discusses realizing tangible business value through innovation and how Alaska Airlines is using data to personalize the guest experience.
618: Tom discusses the strategic plan for Sysco’s digital transformation and the impact on the B2B customer interaction. Tom provides his purview as both the CIO and CDO and gives his perspective on the five strategic pillars for the company’s Recipe for Growth. He talks about bringing a B2C sensibility to the B2B transactions, focusing on customer engagements and customer journeys, and fostering resilience at the company during the pandemic. Tom also shares how he is not only looking at new solutions for the customer but also how to better position his team for innovation through diversity and inclusion. Finally, Tom discusses tech trends and areas within the company that he looks to focus on in the future.
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This episode is sponsored by Transmit Security.
589: In this interview, Michael Newcity, Chief Innovation Officer and President of ArcBest Technologies, focuses on the topic of transformative innovation. Michael describes what transformative innovation entails within a company and how he organizes his teams to foster innovation and drive it forward. He talks about his previous roles and responsibilities as the former CIO, CFO, among others and how these various experiences influenced his perspective as Chief Innovation Officer. Specifically, Michael highlights how his previous role of CFO informed his experience in IT around finance and data within the company. Finally, he covers how ArcBest allocates resources to and focuses on innovation while still maintaining sufficient efforts to run the broader business.
573: In this interview, Ken Spangler, EVP of IT & CIO of OpCo Technologies at FedEx, focuses on the culture of innovation at FedEx. Ken describes how his experiences serving as CIO for each of FedEx’s businesses has given him a unique perspective on the firm’s principles to compete collectively, operate independently, and manage collaboratively. He talks about how the company fosters innovation and focuses on what he calls “Constructive Dissatisfaction” in the company. Further, Ken speaks to the culture of FedEx, what it means to still be a founder-led company, and FedEx’s People-Service-Profit model. Additionally, Ken gives his perspective on how FedEx went through four phases of learning due to the pandemic, what the return to work looks like, and a variety of other topics.
563: In this interview, we discuss what drew Shaleen to Schneider, ways Schneider has disrupted itself over the years, why Schneider considers itself the Moneyball of trucking, and how the pandemic has accelerated the adoption of frictionless experience platforms at Schneider. We also discuss the importance of using familiar language when discussing digital transformation, the importance of embracing business agility, and getting used to the unknown, Atif and Shaleen’s take on the state of autonomous vehicles, among a variety of other topics.
554: Rob Carter, the Executive Vice President of FedEx Information Services and the Chief Information Officer for FedEx, and Steve Randich, the Executive Vice President and Chief Information Officer of FINRA, discuss the role of technology in creating a nimble enterprise. Rob shares the story of how technology that once provided FedEx with a competitive advantage had become outdated, and the massive effort the company undertook to overhaul and modernize its legacy technology. Meanwhile, Steve discusses the benefits of being an early adopter of the cloud, how FINRA is pushing up against the limits of Amazon Web Services, and FINRA’s use of advanced analytics and machine learning to better identify fraud and bad actors.
487: Ryder senior vice president and chief information officer Rajeev Ravindran discusses
Among a variety of other topics.
