Digital as an Enabler of Scale with Sunbelt Rentals CDTO JP Saini and Grainger CTO Jonny LeRoy
JP Saini is the Chief Digital and Technology Officer at Sunbelt Rentals, a leader in the equipment rental industry with over 1,250 locations and 20,000 team members across the globe. JP joined the company in 2020 and in his role, he has been playing an instrumental role in driving scale and transforming the customer experience. Jonny LeRoy is the Chief Technology Officer of Grainger, a 96-year-old company with more than $16.5 billion in annual revenue serving millions of customers around the globe. Across the company’s business units, Grainger provides high-touch solutions including maintenance, repair, technical support, and direct-to-consumer products available to customers. Jonny has been in his role for over three and a half years and has been leading a next-generation engineering culture at the company. April 01, 2024859: As the digital landscape continues to evolve rapidly, executives are quick to understand that doing the same thing they did before isn’t going to get them where they need to go in the future. In a panel from our February 2024 Metis Strategy Symposium, Sunbelt Rentals CDTO JP Saini and Grainger CTO Jonny LeRoy join Metis Strategy Co-Head of Research, Media, and Executive Networks Steven Norton in a discussion about digital as an enabler of scale and how these executives are evolving their organizations’ business practices through the integration of technology and people to achieve growth and efficiency. JP and Jonny share insights on their companies’ journeys toward digital transformation, focusing on scaling operations, enhancing customer experiences, and improving predictive maintenance and service quality. These executives also cover the significance of culture, value alignment, and leadership in driving innovation and operational change. The discussion also covers the role of AI in enhancing productivity and decision-making highlighting the practical applications both JP and Jonny have identified and the challenges they’ve encountered in managing the costs of emerging technology. Finally, both technology leaders conclude with strategies they’ve implemented within their organizations for maintaining a forward-looking mindset and inspiring teams to navigate the dynamic landscape of technology and business.
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“No matter what tech comes in, the value alignment to [our] mantra is critical... Strong alignment fosters a sense of shared purpose and direction.” - JP SainiThe World Class IT principles in yellow were the focus of this interview
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