How Norfolk Southern Measures Real Impact from Operational AI and Data

October 30, 2025

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About the Guest

Anil Bhatt

Chief Information & Digital Officer of Norfolk Southern

Anil Bhatt is the Chief Information and Digital Officer at Norfolk Southern, a $12.1 billion Class I freight railroad operating a 20,000-mile network across the Eastern United States. Since joining in 2023, Anil has led the modernization of the company’s technology stack, spearheading efforts in AI, cybersecurity, and digital customer experience. He also serves on the board of Railinc Corporation and was previously CIO at Elevance Health. Anil is known for bringing cross-industry insight to mission-critical operations and for championing data strategies that deliver measurable business outcomes.

Episode Overview

Where is AI actually moving the needle in industrial operations?

In this episode, Anil Bhatt, Chief Information and Digital Officer of Norfolk Southern, shares how the $12B freight rail company is turning AI into measurable value without overhyping its potential.

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