How Dell Consolidated 800 AI Projects into 4 Scalable Enterprise Platforms

November 10, 2025

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About the Guest

Doug Schmitt

Chief Information Officer of Dell & President of Dell Technologies Services

Doug Schmitt is the President of Dell Technologies Services and Chief Information Officer of Dell. With over 28 years at Dell, he has held roles across finance, logistics, and global services. Today, he leads Dell’s enterprise technology strategy and full P&L for the services business, which spans consulting, deployment, support, and asset recovery in over 170 countries. Doug is a pioneer of Dell's customer-zero approach to IT and has spearheaded the company's shift from fragmented AI experiments to enterprise-scale platforms.

Episode Overview

What does it take to scale AI from 800 siloed experiments into enterprise-wide impact?

Doug Schmitt, President of Dell Technologies Services and CIO of Dell, joins Peter High to unpack the company’s enterprise AI playbook—a journey from fragmented innovation to four scalable platforms used across software development, customer service, supply chain, and sales.

Highlights from this episode: