How Unum’s CTO Reimagined the Enterprise with a Digital-First Architecture

November 24, 2025

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About the Guest

Gautam Roy

Chief Technology Officer at Unum Group

Gautam Roy is the Chief Technology Officer of Unum, a leading provider of employee benefits serving more than 47 million protected lives. With more than seven years in the role, he has driven a broad digital reimagination of the enterprise — from customer experience to internal technology operations. Prior to Unum, Gautam served as CIO of WASH, a major North American laundry services provider. His leadership focuses on strategic architecture, practical execution, innovation culture, and enabling a digital-first operating model.

Episode Overview

What does it take to reimagine a 10,000-employee enterprise for a digital-first future?

In this episode, Unum CTO Gautam Roy breaks down how he transformed the company’s operating model, culture, and technology foundation by reshaping experiences from the customer backward.

Gautam shares how Unum evolved from applications to journeys to value streams; how AI, data, and automation have become levers for acceleration; and how innovation culture and continuous learning drive enterprise adaptability.

Highlights: