Technology, Digital, and Operations Leaders as Drivers of Speed with Dell’s Jen Felch and Travelers’ Mojgan Lefebvre
Jen Felch is the Chief Information Officer and Chief Digital Officer of Dell, a technology company that provides the essential infrastructure for organizations to transform their digital futures and earns in excess of $100 billion in annual revenue. Jen has been in her role for over four years, and she's been with Dell for nearly 20 years. She is a champion of culture within the company and a driver of innovation. She's also an advocate on behalf of the company with its customers, many of whom are her peers as tech and digital chiefs. Mojgan Lefebvre is the Executive Vice President and Chief Technology & Operations Officer of Travelers, a $37 billion revenue insurance company with 32,000 employees globally. As her title suggests, Mojgan oversees a combined purview that includes both the technology and operations of the company and drives the alignment of IT with the rest of the organization. She joined Travelers in October 2018 with over two decades of experience successfully leading both employee- and customer-facing technologies. Prior to Travelers, Mojgan spent eight years at Liberty Mutual, where she was most recently Senior Vice President and Chief Information Officer for the Global Risk Solutions business. March 21, 2024856: With a wide range of levers at their disposal, technology and operational executives are strategically positioned to be masters of speed within their respective organizations. In this episode, we feature a panel from our February 2024 Metis Strategy Digital Symposium where Jen Felch, Chief Digital Officer and Chief Information Officer of Dell, and Mojgan Lefebvre, Chief Technology and Operations Officer of Travelers speak with Peter High about how they drive speed and agility at their companies. Both executives discuss cultivating a culture of speed and innovation on their team, leading the change management associated with the mindset shift toward agility, and the methods they use to accelerate and automate processes within the organization. Jen and Mojgan also dive deeper into the types of technology they are using today and the emerging technologies like advancements in artificial intelligence that are on their radar for the future.
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