Inside Experian’s Innovation Labs: Agentic AI, Fraud Defense, and the Road to Quantum

October 9, 2025

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About the Guest

Kathleen Peters

Chief Innovation Officer of Experian

Kathleen Peters is the Chief Innovation Officer at Experian. In this role, she oversees product strategy, innovation, new product lines in identity verification and fraud detection, and related M&A and strategic investments. She partners closely with Dr. Shanji Xiong, Chief Scientist and leader of Experian’s Innovation Labs. Peters has held the Chief Innovation Officer role for more than five of her ten-and-a-half years with the company, focusing on bringing analytical insights and data; including internal, client, and third-party data; together to solve current and emerging challenges.

Episode Overview

How is Experian transforming from a data company into a technology-first innovator?

In this episode, Kathleen Peters, Chief Innovation Officer at Experian, joins Peter High to reveal how her team is scaling Generative AI, agentic AI, and behavioral analytics to fight fraud, streamline decisioning, and make advanced modeling accessible to everyone.

Kathleen shares how Experian’s global Innovation Labs evolved from blue-sky R&D to delivering real-world impact, from the Experian Assistant, a natural-language AI that can build models in minutes, to cutting-edge behavioral analytics that distinguish humans, bots, and AI agents in real time.

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“There's going to be a lot of things that are tried by the good guys and by the bad guys. We need to be aware that AI in general, and especially Agentic AI, is going to supercharge fraudsters, and we need to stay out in front of that possibility as much as possible."

- Kathleen Peters, Chief Innovation Officer of Experian