Chief Digital Officer | episode 550

CIOs of Dow and CarMax Drive Process Modernization at Scale

Melanie Kalmar is the corporate vice president, chief information officer, and chief digital officer of Dow, the $42 billion. Shamim Mohammad is the senior vice president and chief information & technology officer of CarMax, a Fortune 500 auto retailer with annual revenues exceeding $19 billion. Prior to joining CarMax, Shamim was the vice president of IT at BJ’s Wholesale Club. April 15, 2021

550: Melanie Kalmar, the CIO & CDO of Dow, and Shamim Mohammad, the chief information & technology officer of CarMax both have experience modernizing large organizations. In this interview, Melanie discusses Dow’s adoption of agile and DevOps practices, offers insight into how she has reoriented IT around service delivery, and gives her take on how to innovate at scale. Meanwhile, Shamim discusses CarMax’s shift from a project orientation to a product orientation and why the traditional way of delivering IT projects does not work anymore. We also discuss how transforming to a nimbler organization has helped CarMax during the pandemic, among a variety of other topics.


This episode is sponsored by Apptio.

The World Class IT principles in yellow were the focus of this interview

  • 01 1- People
  • 02 2- Infrastructure
  • 03 3- Project and Portfolio Management
  • 04 4- IT & Business Partnership
  • 05 5- External Partnerships

From strategy to implementation

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