Fortune 500 | episode 540

Driving Effective Change Management with Paola Arbour

Paola Arbour is the Chief Information Officer of Tenet Healthcare, a Fortune 500 multinational healthcare services company with annual revenues exceeding $18 billion. Paola’s 30 years of experience in IT operations include her previous roles as president of the ServiceNow business unit at ProV International and vice president of Professional Services Delivery for ServiceNow. March 11, 2021

540: Paola Arbour has more than 30 years of experience leading and transforming IT organizations. In this interview, we discuss the cultural transformation she’s driving at Tenet Healthcare and why skill sets are more important than titles. Paola also shares tips for effectively managing change, and she discusses the importance of having a culture of innovation, rather than a program of innovation, among a variety of other topics. 


Video interview available on YouTube:

The World Class IT principles in yellow were the focus of this interview

  • 01 1- People
  • 02 2- Infrastructure
  • 03 3- Project and Portfolio Management
  • 04 4- IT & Business Partnership
  • 05 5- External Partnerships

From strategy to implementation

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