episode 890

USPS Transformation: CIO Pritha Mehra on COVID-19 Lessons, Employee Experience Enhancements, and Innovations in Logistics

Pritha Mehra is the Chief Information Officer and Executive Vice President at the United States Postal Service (USPS), overseeing one of the world's largest technology infrastructures. With 34 years of experience at USPS, Pritha has been pivotal in modernizing the organization's ecosystem, enhancing logistics operations, and leveraging AI and data analytics to drive digital transformation. Under her leadership, USPS has implemented innovative solutions like digital twins and developed strategies to improve both customer and employee experiences. July 18, 2024

890: During the height of the COVID-19 pandemic, the US Postal Service (USPS) had to rapidly set up infrastructure to ship subsidized test kits, scaling their operations within three weeks. In this episode of Technovation, Peter High interviews Pritha Mehra, Chief Information Officer and Executive Vice President of USPS, about this incredible story and the resulting digital transformation. With 34 years at USPS, including more than three and a half as CIO, Pritha discusses the immense technological infrastructure she oversees, including 32,000 network locations and over 930 applications. She highlights USPS’s modernization efforts to stay competitive, their significant role during the pandemic, and initiatives to enhance employee experience and efficiency. Pritha also delves into the implementation of digital twins for tracking packages, the importance of data, AI, and machine learning, and fostering a culture of curiosity and innovation within her team.

Also available on YouTube:

The World Class IT principles in yellow were the focus of this interview

  • 01 1- People
  • 02 2- Infrastructure
  • 03 3- Project and Portfolio Management
  • 04 4- IT & Business Partnership
  • 05 5- External Partnerships

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