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Episode 925

Advancing Data Strategy and AI ROI: Insights from Capital One, Cigna, and Vanguard

November 18, 2024
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About the Guest

Rob Alexander, Katya Andresen, & Nitin Tandon

Chief Information Officer at Capital One, Chief Digital & Analytics Officer at Cigna, & Chief Information Officer at Vanguard
Rob Alexander – Chief Information Officer, Capital One Rob Alexander has been a transformative leader at Capital One for over 25 years, serving as Chief Information Officer since 2007. Under his guidance, the company has evolved from a traditional bank into a technology-driven innovator in financial services. Alexander spearheaded Capital One’s migration to the public cloud, making it one of the first major banks to achieve this milestone, and championed the adoption of AI and machine learning to drive customer-focused innovations such as the Eno virtual assistant. His strategic oversight spans IT infrastructure, enterprise architecture, data management, and information security, ensuring Capital One remains at the forefront of digital banking. Katya Andresen – Chief Digital and Analytics Officer, Cigna Katya Andresen leads digital and analytics transformation as Chief Digital and Analytics Officer at Cigna, a global health services company focused on making healthcare simple, affordable, and predictable. With a diverse career spanning technology, nonprofit leadership, and customer experience, Katya has held executive roles including CEO at Cricket Media and Chief Operating Officer at Network for Good. She also served as an SVP at Capital One, where she focused on enhancing cardholder experiences. Katya combines expertise in behavioral science and digital innovation to redefine healthcare delivery, leveraging AI and data analytics to improve outcomes for millions of customers. Nitin Tandon – Global Chief Information Officer, Vanguard Nitin Tandon serves as Global Chief Information Officer at Vanguard, the world’s second-largest asset manager with approximately $8 trillion in assets under management. Since joining Vanguard in 2019 as Chief Technology Officer, Nitin has driven the firm’s digital transformation by accelerating cloud adoption, enhancing automation, and integrating AI for greater personalization in financial services. Promoted to CIO in 2021, he oversees all customer-facing technologies, ensuring Vanguard’s platforms deliver innovative and scalable solutions. Nitin’s prior experience includes 16 years at Deloitte Consulting, where he specialized in financial services technology and culminated his tenure as a partner in the practice.

Episode Overview

925: As organizations increasingly experiment with AI, technology leaders are turning their attention to demonstrating how these tools can deliver tangible returns for the business. In this episode of Technovation, we feature a panel from our 2024 Metis Strategy Summit where Rob Alexander (CIO, Capital One), Katya Andresen (Chief Digital and Analytics Officer, Cigna), and Nitin Tandon (CIO, Vanguard) discuss how their organizations are advancing data strategy and extracting measurable value from AI initiatives. Moderated by Chris Davis (Partner and West Coast Office Lead, Metis Strategy), the conversation highlights real-world insights and provides actionable advice for technology leaders on how to measure AI’s business value, identify initiatives that will drive the greatest impact inside their organizations, and ensure a strong data strategy to guide it all.

Highlights include:

  • Cloud Infrastructure for AI Readiness: Panelists emphasize the critical role of cloud adoption as the foundation for scalable AI strategies and innovation.
  • AI and Business ROI: The group explores frameworks for identifying high-impact AI use cases and measuring their value, from productivity gains to cost reductions.
  • Generative AI in Action: Examples of how Generative AI is transforming customer service, developer productivity, and predictive analytics in their organizations.
  • Human-Centric Product Mindset: Insights on embedding a human-focused, outcome-driven approach to AI development and deployment.
  • Data Strategy and Governance: Practical steps for creating AI-ready data ecosystems while balancing experimentation with structured governance.
  • Cross-Industry Lessons: Rob, Katya, and Nitin share their unique perspectives on leveraging AI to drive transformation in large-scale, data-intensive businesses.
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