Shamim Mohammad on CarMax’s Digital-First Journey and the Future of Agentic AI

April 17, 2025

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About the Guest

Shamim Mohammad

EVP, Chief Information & Technology Officer at CarMax

Shamim Mohammad is EVP & Chief Information and Technology Officer at CarMax, where he leads the company’s digital transformation and technology strategy. Over his 12+ year tenure, Shamim has helped CarMax become a digital-first, product-centric retailer—scaling agile practices, building a modern data foundation, and pioneering early adoption of AI and generative tools like Skye and Rhodes. He also serves on the board of UNFI and is a recognized voice in enterprise innovation and tech leadership.

Episode Overview

From used-car retailer to tech-powered industry leader—CarMax is redefining automotive retail. In this episode, Peter High speaks with Shamim Mohammad, EVP and Chief Information and Technology Officer at CarMax, about the company’s bold transformation into a digital-first business.

Shamim shares lessons from his 12+ years with the company, including nearly a decade as CIO and over six years as CTO. He discusses CarMax’s transition to a product operating model, its pioneering use of generative AI tools like Skye and Rhodes, and how data governance, platform agility, and agentic AI are powering customer and associate experiences.

He also reflects on the company’s culture of innovation, his board service at UNFI, and the leadership values that have fueled CarMax’s continued growth.

Key topics include: