Why Citi Re-Engineers Workflows Before Applying AI

March 26, 2026

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About the Guest

Shobhit Varshney

Global Head of Artificial Intelligence | Citi

Shobhit Varshney is the Global Head of Artificial Intelligence at Citi, where he leads enterprise-wide AI strategy focused on scalable, responsible AI that drives business value and operational efficiency. He reports to the COO and partners closely with senior leadership across technology and business units. Prior to Citi, Shobhit spent over 13 years at IBM, most recently serving as Vice President and Senior Partner, Head of Data and AI for IBM Consulting. He brings deep expertise in large-scale AI transformation, platform strategy, and responsible AI governance.

Episode Overview

Why do most AI initiatives fail to deliver real value? Because they automate broken processes instead of fixing them.

In this episode of Technovation, Peter High speaks with Shobhit Varshney, Global Head of Artificial Intelligence at Citi, about how one of the world’s largest banks is rethinking AI from the ground up. With experience spanning Citi and IBM, Shobhit shares how a value-first, platform-driven approach is enabling AI at scale, while maintaining strong governance and control.

Key highlights include: