CIO First 100 Days |

Steve Betts, SVP and CIO of Health Care Service Corporation

August 10, 2015

Among other topics, Steve discusses the following issues with Metis Strategy:

  • Healthcare Service Corporation and his role within the organization
  • How he transitioned to a new industry and how that affected his initial plans on joining the organization
  • How he organized his time to understand his new team and organization
  • The strategy that came out of his initial time at the organization
  • Some of the ways in which he has gauged success
  • How he has contemplated change within the organization amongst its people
  • Lessons as to how he has harnessed the power of Big Data
  • Developing more member-centric capabilities


Steve Betts’s Biography

Steve is the Senior Vice President and CIO of Health Care Service Corporation, an independent licensee of the Blue Cross Blue Shield Association and the largest customer-owned health insurance company in the United States. Prior to joining Health Care Service Corporation, Steve served as the Global Chief Information Officer of Aon Corporation.  An organization he joined in 2003. Steve serves as a board member of ACORD Corporation, the British American Business Council of Chicago, and Lumity (a non-profit IT resource center).  Steve has also previously been awarded a CIO 100 Award from CIO magazine while at Aon Corporation. Steve graduated from the University of Manchester in the United Kingdom with a Bachelor of Science Degree in Mathematics and Management Science.

The World Class IT principles in yellow were the focus of this interview

  • 01 1- People
  • 02 2- Infrastructure
  • 03 3- Project and Portfolio Management
  • 04 4- IT & Business Partnership
  • 05 5- External Partnerships

From strategy to implementation

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