Managing the Digital Workforce: AI’s Role in the Future of Work

December 11, 2025

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About the Guests

Jennifer Charters

EVP and Chief Information Officer at Lincoln Financial

Jennifer Charters is EVP and Chief Information Officer at Lincoln Financial. With past CIO roles at Flagstar Bank and Ally Financial, she is a proven transformation leader. Jen is known for framing AI as a workforce accelerator and for driving education-first change strategies in partnership with HR.

Prasanna Gopalakrishnan

Global Chief Product and AI Officer at ADP

Prasanna Gopalakrishnan is Chief Product and AI Officer at ADP. Formerly CTO at Sky and board member at Tesco Bank and EFT International, she brings decades of experience in product innovation, cybersecurity, and scaling enterprise platforms. At ADP, she leads efforts to integrate AI across the company’s global human capital management suite.

Daniel Marcu

Partner and Global Head of AI Engineering & Science at Goldman Sachs

Daniel Marcu is Partner and Global Head of AI Engineering & Science at Goldman Sachs. Previously at Amazon, where he worked on artificial general intelligence, Daniel now leads AI platform development at Goldman—enabling productivity across both technical and non-technical roles through enterprise-grade AI tools.

Episode Overview

1036: What does it mean to manage a digital workforce?

In this episode of Technovation, we feature a panel from our most recent Metis Strategy Summit where three top executives explore how AI is reshaping work, both automating tasks, and changing the nature of management itself.

Peter High speaks with: