Delivering the Product Operating Model (and Mindset) at Scale

December 8, 2025

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About the Guests

Jim Fowler

Chief Technology Officer of Nationwide

Jim Fowler is the Chief Technology Officer of Nationwide, a $54B financial services firm. He previously held senior technology roles at GE and serves on the board of Lumen Technologies. At Nationwide, he leads cross-functional innovation efforts and enterprise-wide technology modernization.

Sal Companieh

Chief Digital & Information Officer of Cushman & Wakefield

Sal Companieh is the Chief Digital and Information Officer at Cushman & Wakefield, a $9.5B global real estate firm. She leads both the digital and technology agenda across six distinct business units, having transformed Cushman’s approach to product delivery and investment prioritization.

Diane Schwarz

Group Chief Information Officer of Smurfit Westrock

Diane Schwarz is Group CIO of Smurfit WestRock, the $32B global packaging giant. She has led major transformations at Bell Helicopter, Hunt Energy, Johnson Controls, and more. Her insights bridge decades of experience across aerospace, manufacturing, and industrials.

Episode Overview

Our broadcast today features a panel from our most recent Metis Strategy Summit on the topic of Delivering the Product Operating Model (and Mindset) at Scale.

In this panel episode, we explore the limits and lessons of scaling the product operating model. Sal Companieh (Cushman & Wakefield), Jim Fowler (Nationwide), and Diane Schwarz (Smurfit WestRock) reflect on where product thinking thrives and where it breaks down.

Here are 5 takeaways from their candid discussion: