Optimizing Value Delivery through Digital with Little Caesars & Giant Eagle CIOs
Anita Klopfenstein is the Chief Information Officer of Detroit-based Little Caesars, a $4 billion revenue company and the third largest pizza company in the US with locations in over 20 countries around the world. Prior to Little Caesars, Anita was the Vice President of E-commerce and Consumer Systems at Panera Bread. Kirk Ball is the Chief Information Officer of Giant Eagle, a privately owned $9 billion supermarket and retail chain with more than 36,000 employees in 470 locations across the US. Prior to Giant Eagle, Kirk was a technology leader at a healthcare company and at Kroger. January 23, 2023735: Our broadcast today comes from our recent Metis Strategy Digital Symposium on the topic of Optimizing Value Delivery through Digital and Technology Capabilities. The panelists who spoke about this topic were Anita Klopfenstein of Little Caesars and Kirk Ball of Giant Eagle and the conversation was moderated by Metis Strategy Partner and East Coast Lead Alex Kraus. Both executives talk about how they align business objectives to operational needs and leverage data & analytics capabilities to improve the employee experience and internal training. Anita shares thoughts on Little Caesar’s “Area 51” initiative to help pilot innovations and measure their success at select locations while Kirk discusses the philosophy behind the co-creation of strategy to build commitment within the team.
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The World Class IT principles in yellow were the focus of this interview
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