Bob Bongiorno, SVP and Chief Information Officer of ADP Employer Services

May 04, 2009

Among other topics, Bob discusses the following issues with Metis Strategy

  • IT’s Role as a business partner
  • The growing trend toward a virtual workforce
  • Using customer experience monitoring to improve IT’s performance
  • Opportunities created by implementing SOA at a large, complex organization


Bob Bongiorno’s Biography

Bob is the Senior Vice President and Chief Information Officer of Automatic Data Processing Employer Services.

Bob joined ADP in September 2002 and is responsible for the development of all Payroll, HR, Benefits and Time & Labor Management products for the $5B Employer Services Division. He leads a department of 1200+ IT associates with an annual budget of $125M. At ADP he has significantly improved the reliability of the company’s Internet product suite reducing downtime by 92% over a two year period. He has also introduced the use of a Service Orientated Architecture to enable integration across the many disparate Human Resource applications that are sold by the company.

In 2006, Bob led ADP to a ranking of number two in the Information Week 500 list of Top Innovators in Business Technology.

Prior to his time at ADP, Bob spent twelve years at United Airlines where he worked with business units to develop an overall strategy and project plan on how new technologies should be used in the future airport environment. While at United he pioneered the use of Parallel Processing technology in areas of yield management and crew scheduling.

Bob holds both a Master of Science and Bachelor of Science degree in Industrial and System Engineering from Rensselaer Polytechnic Institute.

The World Class IT principles in yellow were the focus of this interview

  • 01 1- People
  • 02 2- Infrastructure
  • 03 3- Project and Portfolio Management
  • 04 4- IT & Business Partnership
  • 05 5- External Partnerships

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