Chief Digital Officer | episode 509

Domino's Delivers on Digital Innovation

Dennis Maloney is the SVP and Chief Innovation Officer of Domino’s Pizza, the largest pizza company in the world by global retail sales with revenues exceeding $3.6 billion annually. In this role, Dennis is responsible for overseeing Domino's digital experience and loyalty teams, as well as the operations and in-store innovation teams. Prior to becoming Chief Innovation Officer, Dennis was the company’s Chief Digital Officer and he has been instrumental in growing Domino's digital sales to more than 65% of total U.S. sales. Before joining Domino’s, Dennis was the Director of Global E-Commerce for the Coca-Cola Company. December 07, 2020

509: Domino’s Pizza SVP & Chief Innovation Officer Dennis Maloney

  • Domino’s remarkable transformation over the past decade focused on product, technology, and customer experience. 
  • The advantages the company gained by insourcing talent that was once outsourced
  • Why Domino’s considers itself an e-commerce company that sells pizza rather than a pizza company that sells online. 
  • The steps Domino’s has taken to create a memorable customer experience both in-store and online
  • How recent innovations positioned Domino’s to quickly become a consumer safety leader during the pandemic
  • Why the company is filling in potholes in every state in the US
  • How Domino’s is preparing for autonomous delivery
  • The consumer preference changes that are here to stay post-pandemic

Among a variety of other topics.

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This episode is sponsored by Zoho and Sykes

"We started it out as a pizza company that sells online, and we have become an e-commerce company that sells pizza."

The World Class IT principles in yellow were the focus of this interview

  • 01 1- People
  • 02 2- Infrastructure
  • 03 3- Project and Portfolio Management
  • 04 4- IT & Business Partnership
  • 05 5- External Partnerships

From strategy to implementation

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