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Episode 1016

Salesforce’s Joe Inzerillo on Agentic AI and the Future of the Enterprise Workforce

October 2, 2025
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About the Guest

Joseph Inzerillo

EVP & Chief Digital Officer at Salesforce
Joe Inzerillo is Executive Vice President and Chief Digital Officer at Salesforce, where he leads the internal deployment and development of Agentforce, the company’s AI-powered digital labor platform. Prior to Salesforce, he served as Chief Product and Technology Officer at SiriusXM and CTO of Disney Streaming Services. With a background in applied AI spanning three decades, Joe brings a seasoned product mindset and operational empathy to his leadership role, leveraging his past experience as a Salesforce customer across multiple organizations.

Episode Overview

The AI workforce won’t replace humans—but it will reshape how work gets done.

On this episode of Technovation with Peter High, Salesforce EVP & CDO Joe Inzerillo joins to explore the rise of agentic AI and how it’s transforming work, from org structure to customer engagement. Joe draws on lessons from Disney, SiriusXM, and now Salesforce to unpack the “Customer Zero” model, how digital labor changes work design, and why empathy is the superpower for AI leadership.

“The fusion between the human workforce and the AI workforce—with the AI dictating terms based upon its capabilities—is the future of the agentic enterprise."

- Joe Inzerillo, EVP & CDO at Salesforce
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