Fortune 100 | episode 402

UPS CIO Juan Perez

Juan Perez is the Chief Information and Engineering Officer of UPS. In this dual role, Juan is responsible for the technology and engineering functions across the organization, for finding new ways to improve the company’s customer engagement and operations through technology, and for leading the company’s transition into being a technology company that supports logistic services. Juan joined the company in 1990 as an intern, he took over as CIO in 2016, and he added his Engineering Officer role in 2017. July 15, 2019

402: UPS CIO Juan Perez details how the company has taken data from simply being an input for descriptive analytics to prescriptive analytics, which goes beyond predictive analytics. Juan has played an integral role in developing the company’s on-road integrated optimization and navigation system [ORION], which helps optimize the delivery paths that the company’s drivers take to make sure that they efficiently satisfy their service commitments to its customers. Juan also describes an advanced big data analytics project, which is designed to constantly take the massive amount of data points the company collects, learn from them, and use them to better predict what volume is going to come into their operations. We also discuss UPS’ strategic pillars, Juan’s take on artificial intelligence, the cloud, drones, and robotics, how UPS is using digital to enhance the physical experience that the customer receives, and a variety of other topics.

The World Class IT principles in yellow were the focus of this interview

  • 01 1- People
  • 02 2- Infrastructure
  • 03 3- Project and Portfolio Management
  • 04 4- IT & Business Partnership
  • 05 5- External Partnerships

From strategy to implementation

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