Fortune 500 | episode 492

Digital Transformation in the 'New Normal'

Mike Macrie is the CIO of Subway, the largest quick-serve company in the world with approximately 42,000 restaurants worldwide and revenues exceeding $10 billion. Prior to joining Subway, Mike was the CIO & SVP of Digital Transformation at Land O’Lakes. Keith Fulton is the SVP & CIO of Account Processing at Fiserv, a global provider of payments and financial services technology solutions that process about $100 billion transactions annually and serve as the backbone for many financial institutions. Prior to joining Fiserv, Keith was the CTO at ADP. October 08, 2020

492: Fiserv SVP & CIO Keith Fulton and Subway CIO Mike Macrie discuss

  • Both company’s reactions to the COVID-19 pandemic, including how Fiserv’s digital agenda was impacted by COVID
  • How the pandemic forced Fiserv to react at a speed significantly faster than before
  • How Subway franchises innovated and solved problems to keep their businesses sustainable throughout
  • Why Subway is looking to react to the current marketplace rather than try to predict it
  • The permanent changes that will result from COVID-19, such as the digital transformation we are seeing in the office

Among a variety of other topics.

This episode was recorded live at the 2020 Metis Strategy Digital Symposium.


This episode is sponsored by Zoho.

"Thousands of our customers have pivoted in their digital strategies, we have had to mirror that, keep up with them, help them, and be the partner they need to help them navigate something that may be quite unfamiliar to them."

The World Class IT principles in yellow were the focus of this interview

  • 01 1- People
  • 02 2- Infrastructure
  • 03 3- Project and Portfolio Management
  • 04 4- IT & Business Partnership
  • 05 5- External Partnerships

From strategy to implementation

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