FedEx's EVP of IT on Driving a Culture of Innovation

July 5, 2021

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About the Guest

Ken Spangler

Executive Vice President of IT & CIO of Global OpCo Technologies at FedEx

Ken Spangler is the Executive Vice President of Information Technology and CIO of Global OpCo Technologies at FedEx. In this role, Ken oversees FedEx Express, Ground, Freight, and Logistics. Prior to serving in his current role, Ken was the Executive Vice President and CIO of FedEx Express Global IT Solutions, and Senior Vice President and CIO of FedEx Ground and Freight.

Episode Overview

573: In this interview, Ken Spangler, EVP of IT & CIO of OpCo Technologies at FedEx, focuses on the culture of innovation at FedEx. Ken describes how his experiences serving as CIO for each of FedEx’s businesses has given him a unique perspective on the firm’s principles to compete collectively, operate independently, and manage collaboratively. He talks about how the company fosters innovation and focuses on what he calls “Constructive Dissatisfaction” in the company. Further, Ken speaks to the culture of FedEx, what it means to still be a founder-led company, and FedEx’s People-Service-Profit model. Additionally, Ken gives his perspective on how FedEx went through four phases of learning due to the pandemic, what the return to work looks like, and a variety of other topics.

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