573: In this interview, Ken Spangler, EVP of IT & CIO of OpCo Technologies at FedEx, focuses on the culture of innovation at FedEx. Ken describes how his experiences serving as CIO for each of FedEx’s businesses has given him a unique perspective on the firm’s principles to compete collectively, operate independently, and manage collaboratively. He talks about how the company fosters innovation and focuses on what he calls “Constructive Dissatisfaction” in the company. Further, Ken speaks to the culture of FedEx, what it means to still be a founder-led company, and FedEx’s People-Service-Profit model. Additionally, Ken gives his perspective on how FedEx went through four phases of learning due to the pandemic, what the return to work looks like, and a variety of other topics.
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This episode is sponsored by Tanium.