episode 621

Citizens Bank CIO Michael Ruttledge on the Company's Next Generation Technology Transformation

Michael Ruttledge is the Chief Information Officer of Citizens Financial Group. He oversees all aspects of the bank's technology environment from customer and client-facing applications to the people, processes, and infrastructure supporting Citizens' day-to-day business operation. Prior to his current role, Michael was the Group Chief Information Officer at American Express. December 20, 2021

621: Michael discusses the development and implementation of Next Generation Technology at Citizens Financial. Michael begins with his purview as Chief Information Officer and describes the Next Gen Tech Transformation Program at the company. He talks briefly about the broader impact of IT, enhancing engineering talent through leveraging partners and in-house academy programs, and building up the momentum for using APIs at the company. Finally, Michael provides an example of the Next Gen Tech in action at the company, what the process of modernizing a 200-year-old company looks like, and trends in technology that he sees as being important in the years ahead.

Also available on YouTube:


This episode is sponsored by Zoho.

The World Class IT principles in yellow were the focus of this interview

  • 01 1- People
  • 02 2- Infrastructure
  • 03 3- Project and Portfolio Management
  • 04 4- IT & Business Partnership
  • 05 5- External Partnerships

From strategy to implementation

We create actionable solutions. Want to know how?