The Art of Change Management: FM Global’s Srini Krishnamurthy on Strategic Planning and Talent Management
Srini Krishnamurthy is the Chief Strategy and Information Officer of FM Global, a nearly 200-year-old commercial property insurance company based in Johnston, Rhode Island, with total premiums equating to roughly $9.5 billion. Srini has been with the company for about four years, and he has held his current post for more than two and a half years. He is a veteran of the financial services industry having had leadership roles at the likes of T Rowe Price, MassMutual, and the Hartford, among other companies. September 11, 2023801: Srini talks about the transformation he is leading within the company and the art of change management behind the transformation. He discusses his unique title and why it made sense to blend strategy with the CIO’s responsibilities and sheds light on the strategic planning that takes place within the large-scale insurance organization. Srini delves into the innovative use of digital and data in assessing property risks coming from climate as well as other areas and expands on that use of data with a background on the company’s experimentation with generative AI. Additionally, Srini elaborates on the importance of developing his team’s skill set to prepare for the future, being a force for change management, and using the lessons from his experience in human resources to drive this talent strategy. Finally, he reflects on the secrets to his success and looks ahead at trends in InsureTech, AI, and more.
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