CIO First 100 Days | episode 389

Nationwide CIO Jim Fowler

Jim Fowler is the Chief Information Officer of Nationwide. As CIO, Jim is focused on digitizing and automating back-office operations, being a catalyst for technology, and helping Nationwide sell into different distribution channels. Jim cites that customers are looking for a frictionless and seamless experience, and he believes that technology is going to be at the heart of that. Prior to joining Nationwide, Jim spent 18 years at General Electric in a variety of roles, most recently as CIO. April 15, 2019

389: Nationwide CIO Jim Fowler shares what drew him to Nationwide after nearly two decades at GE. He also elaborates on his three pillars of focus as CIO. Jim is focused on modernizing the technology team itself, which involves becoming more agile, the modernization of all the underlying platforms, such as Nationwide’s policy management, claims, life insurance systems, and leveraging the first two pillars to create a set of customer journeys. We also discuss the evolution of the CIO role, Jim’s take on AI, digital twins, and quantum computing, among other topics.

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This episode sponsored by Fortinet.

The World Class IT principles in yellow were the focus of this interview

  • 01 1- People
  • 02 2- Infrastructure
  • 03 3- Project and Portfolio Management
  • 04 4- IT & Business Partnership
  • 05 5- External Partnerships

From strategy to implementation

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