Managing Growth: SCAN Health Plan CIO Josh Goode on M&A Integrations, AI-Operating Models, & Digital Strategy
Josh Goode is the CIO of SCAN Health Plan, one of the nation's largest not-for-profit Medicare Advantage plans which earns about $4.5 billion in annual revenue. Josh has been in his role for most of the past decade and has overseen SCAN's tremendous growth throughout his tenure focusing on digital strategy, business intelligence, IT infrastructure, project management, consumer experience, electronic data interchange, and application development. August 28, 2023797: Josh discusses the company’s tremendous growth throughout his tenure and the areas he has focused on to achieve that growth. He explains the pivotal role the CIO plays in shaping the digital customer experience and dives deep into the progress of the company’s overall modernization journey. Following the company’s acquisition of CareOregon, Josh explains the process behind integrating acquisitions from a digital and technology perspective and how this helps to grow the company in addition to the organic growth and expansion efforts. Josh also talks about the strong technology culture at SCAN, facets of its data strategy, and the Emerging Technology Operating Model he developed to address the emergence of artificial intelligence and find its use cases. Finally, Josh looks ahead at the trends in technology on his radar and reflects on his career path including his pivot to the not-for-profit space and the keys to his career success.
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"Making sure the cultures are really aligned is very critical for any of these mergers and acquisitions."The World Class IT principles in yellow were the focus of this interview
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