Beyond CIO | episode 589

ArcBest Technologies President Michael Newcity on Transformative Innovation

Michael Newcity is the Chief Innovation Officer and President of ArcBest Technologies. Michael joined ArcBest in1993 and has served in a range of roles at the company including Director of Economic Analysis, Chief Financial Officer, and a joint position as Chief Financial Officer & Chief Information Officer prior to taking on his current set of responsibilities in early 2015. ArcBest is a logistics and supply chain company based in Fort Smith, Arkansas, with a bit more than $3 billion in annual revenue with ArcBest Technologies serving as a technology-solutions subsidiary of the company. August 30, 2021

589: In this interview, Michael Newcity, Chief Innovation Officer and President of ArcBest Technologies, focuses on the topic of transformative innovation. Michael describes what transformative innovation entails within a company and how he organizes his teams to foster innovation and drive it forward. He talks about his previous roles and responsibilities as the former CIO, CFO, among others and how these various experiences influenced his perspective as Chief Innovation Officer. Specifically, Michael highlights how his previous role of CFO informed his experience in IT around finance and data within the company. Finally, he covers how ArcBest allocates resources to and focuses on innovation while still maintaining sufficient efforts to run the broader business.


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This episode is sponsored by Zoho and Quickbase.



The World Class IT principles in yellow were the focus of this interview

  • 01 1- People
  • 02 2- Infrastructure
  • 03 3- Project and Portfolio Management
  • 04 4- IT & Business Partnership
  • 05 5- External Partnerships

From strategy to implementation

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