CIO Plus | episode 575

Wyndham's CIO on Hospitality's Tech-Enabled Future

Scott Strickland is the Chief Information Officer at Wyndham Hotels & Resorts, the largest hotel franchisor in the world, with over 9,200 locations. He previously served as Chief Information Officer for Wyndham Hotel Group before the spin-off of Wyndham Hotels & Resorts in 2018. Prior to joining Wyndham, Scott was the Chief Information Officer at Denon Marantz Electronics; executive director, Information Technology at Nissan North America; and earlier in his career held the position of Chief Information Officer and Vice President of Information Services with Stanley Black & Decker. July 12, 2021

575: In this interview, Scott discusses Wyndham’s investments in the cloud and various platforms, how the company leverages them to meet the needs of various constituent groups, and how the insights his team draws from them help drive the broader business strategy. Scott also explains the technology implications behind Wyndham’s spin-off, the acquisition of La Quinta, the pandemic, and how the company managed and changed at such a rapid pace throughout these major points in his career. Finally, we discuss what the future looks like for the hospitality industry and some of the trends he sees coming out of the pandemic.

 

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This episode is sponsored by Tanium.

The World Class IT principles in yellow were the focus of this interview

  • 01 1- People
  • 02 2- Infrastructure
  • 03 3- Project and Portfolio Management
  • 04 4- IT & Business Partnership
  • 05 5- External Partnerships

From strategy to implementation

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