Verizon and Stanley Black & Decker CIOs on Customer Experience Innovation
Shankar is the Global CIO of Verizon, a technology, communications, information, and entertainment service provider, where he leads the company's information technology strategy, architecture, development, and management. Prior to his current role, Shankar served as Senior Vice President and Chief Information Officer for Verizon Consumer Markets and Wireless business units. Rhonda is the Vice President and Chief Information Officer of Stanley Black & Decker, a $14 billion manufacturing company operating in 3 segments: tools, an industrial business, and security products. As CIO, Rhonda is responsible for technology strategy, delivery, and technology operations for all of the business technology in the company, as well as digital risk management for all areas of technology. Prior to joining Stanley Black & Decker, Rhonda was the vice president of information technology at Dell. June 07, 2021565: In this interview, Rhonda discusses the four key focus areas for IT at Stanley Black & Decker once the pandemic struck and how COVID has given Stanley Black & Decker the permission to change and accelerate. Shankar discusses the stakeholder prioritization framework Verizon adopted during the pandemic in which it puts its employees first, customers second, society third, and its shareholders fourth, some of the innovative ideas Verizon has adopted during the pandemic, how Verizon has accelerated its digital transformation during the pandemic, among a variety of other topics.
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The World Class IT principles in yellow were the focus of this interview
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