episode 708

Rite Aid CDTO Justin Mennen on the Symbiosis of Digital and Physical Commerce

Justin Mennen is the Chief Digital and Technology Officer of Rite Aid, a full-service pharmacy that includes a pharmacy benefit management company and a front-end retail operation. The company earns roughly 24 billion in annual revenue. In his role, Justin owns the digital P&L, running all things digital for Rite Aid, while also leading all of the technologies used to run the company. October 20, 2022

708: Justin Mennen, Chief Digital and Technology Officer of Rite Aid, discusses the digital transformation of Rite Aid and how it is leveraging the symbiotic relationship between traditional and digital commerce. He details the hallmarks of a great digital experience, the way his team is structured, and how he has recruited and trained talent to be able to deliver the experience to the company’s customers. Justin describes how he determines when the company invests in shared services across the business versus when a dedicated solution is necessary as well as how the digital platforms increase traffic to the in-store experience. Finally, Justin reflects on the keys to his successful career and how trends in artificial intelligence and data will drive a new level of personalized experiences.

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The World Class IT principles in yellow were the focus of this interview

  • 01 1- People
  • 02 2- Infrastructure
  • 03 3- Project and Portfolio Management
  • 04 4- IT & Business Partnership
  • 05 5- External Partnerships

From strategy to implementation

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